Thank you for shopping with Nibble & Wag. This Shipping Policy explains how we process and ship orders placed through www.nibbleandwag.com.

Order Processing

We typically process orders within 1–3 business days after they are placed. Orders are processed Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be longer during high-volume periods, product launches, promotions, or due to weather or carrier delays.

Shipping Locations

We currently ship to addresses within the contiguous United States. At this time, we may not ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. territories
• P.O. boxes
• international addresses

If we expand shipping availability, we will update this policy.

Shipping Rates

Shipping rates are calculated at checkout unless otherwise stated.

We may offer:

• flat-rate shipping
• free shipping on qualifying orders
• promotional shipping offers from time to time

Any shipping promotions are subject to change without notice.

Delivery Times

Estimated delivery times are provided at checkout or in your shipping confirmation email. Delivery estimates are not guaranteed and may vary based on your location, carrier volume, weather, or other factors outside our control.

Once an order has been handed off to the carrier, Nibble & Wag is not responsible for carrier-related delays.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information, if available.

Incorrect Addresses

Please make sure your shipping address is complete and accurate before placing your order. Nibble & Wag is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete addresses provided at checkout.

If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply to reship the order.

Lost, Stolen, or Delayed Packages

If your package appears lost, delayed, or marked delivered but cannot be located, please contact the shipping carrier first. If you still need help, contact us at info@nibbleandwag.com and we will do our best to assist.

Nibble & Wag is not responsible for lost or stolen packages confirmed as delivered by the carrier, but we may assist at our discretion.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

• your order number
• photos of the product
• photos of the packaging
• a brief description of the issue

Please see our Refund Policy for more information.

Subscription Orders

Subscription and auto-ship orders are processed according to the delivery schedule you select. You are responsible for reviewing your upcoming order notices and making any changes before the stated processing deadline.

Order Changes and Cancellations

We work quickly to process orders, so we cannot guarantee changes or cancellations after an order is placed. If you need to make a change, contact us as soon as possible at info@nibbleandwag.com.

If an order has already been processed or shipped, it may not be canceled.

Contact Us

If you have any questions about shipping, please contact us at:

Nibble & Wag
Email: info@nibbleandwag.com
Website: www.nibbleandwag.com