Nibble & Wag (“Nibble & Wag,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit www.nibbleandwag.com (the “Site”), make a purchase, sign up for emails or texts, interact with us on social media, contact customer support, or otherwise engage with our products and services (collectively, the “Services”).

This Privacy Policy applies only to information collected by or on behalf of Nibble & Wag. It does not apply to third-party websites, services, or platforms that we do not own or control, even if they are linked from our Site.

By using our Services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide to Us

We may collect personal information you provide directly to us, including:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Account login information, if you create an account
• Payment information, which is processed by our third-party payment processors
• Order details and purchase history
• Any information you submit through forms, reviews, surveys, promotions, customer service inquiries, or other communications with us

Information We Collect Automatically

When you use our Services, we and our service providers may automatically collect certain information, including:

• IP address
• Browser type
• Device type and operating system
• Referring website
• Pages viewed and links clicked
• Dates and times of visits
• Shopping activity and interactions with our Site
• General location information derived from IP address

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

• operate and improve the Site
• remember your preferences
• analyze traffic and Site usage
• personalize content and shopping experiences
• support advertising and remarketing

Most browsers allow you to manage cookies through settings. If you disable cookies, some parts of the Site may not function properly.

Information from Other Sources

We may receive information from third parties such as:

• payment processors
• shipping and fulfillment providers
• analytics providers
• advertising and social media partners
• e-commerce and customer support platforms

We may combine information we receive from these sources with other information we collect.

How We Use Information

We may use your information to:

• provide, operate and improve our Services
• process and fulfill orders
• send order confirmations, shipping updates and service communications
• communicate with you about products, promotions and updates
• respond to questions, comments and customer support requests
• personalize your experience on our Site
• analyze Site traffic, trends and shopping behavior
• detect, investigate and help prevent fraud or other illegal activity
• comply with legal obligations
• enforce our terms and protect our rights

If you opt in, we may also use your information to send you marketing emails or text messages. You can opt out at any time.

How We Share Information

We may share personal information in the following circumstances:

• Service providers: with vendors that help us operate our business, including payment processing, shipping, email, SMS, analytics, advertising, customer support, and website hosting
• Business partners: where necessary to provide products, services, or promotions you request
• Legal compliance and protection: if required by law or if we believe disclosure is necessary to comply with legal obligations, protect our rights, investigate fraud, or ensure safety
• Business transactions: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction
• With your direction or consent: when you ask us to share information or otherwise consent

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Online Tracking and Advertising

We may work with third-party analytics and advertising providers, such as social media, search, and ad platforms, to better understand how people use our Services and to show relevant ads on other websites and platforms.

These third parties may use cookies, pixels, and similar technologies to collect information about your interactions with our Site and other online services over time.

You can limit certain interest-based advertising through your browser settings and industry opt-out tools. Your choices are browser- and device-specific.

Email and SMS Marketing

If you sign up for marketing communications, we may send you emails or text messages about products, promotions, launches, or other updates.

You may unsubscribe from marketing emails by clicking the unsubscribe link in the email. For marketing texts, you can follow the opt-out instructions included in the message. Even if you opt out of marketing, we may still send transactional or service-related communications.

User Content and Reviews

If you submit reviews, comments, photos, testimonials, or other content to us, we may use that content to operate, promote, and improve our business, subject to applicable law and our terms. Please do not submit sensitive or confidential personal information in public reviews or comments.

Third-Party Links and Platforms

Our Services may link to third-party websites or platforms, including social media services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain records, provide support, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.

U.S. State Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• know or access the personal information we collect about you
• request deletion of your personal information
• request correction of inaccurate personal information
• opt out of certain types of targeted advertising or other data uses
• appeal a decision we make about your privacy request, where required by law

To submit a privacy request, contact us at info@nibbleandwag.com. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

California Privacy Disclosures

We may collect the following categories of personal information, depending on how you interact with us:

• identifiers, such as name, email address, phone number, IP address, and shipping or billing address
• commercial information, such as products purchased and order history
• internet or network activity, such as browsing behavior and interactions with our Site
• geolocation information derived from IP address
• customer communications and support information

We collect this information from you, your device, and service providers or partners that support our business.

We use and disclose this information for the purposes described in this Privacy Policy.

We do not sell personal information for money. We do not use sensitive personal information to infer characteristics about you.

If your browser sends a legally recognized opt-out preference signal, such as Global Privacy Control, we will process it where required by applicable law.

Do Not Track

Our Site does not currently respond to “Do Not Track” browser signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the revised policy here and update the “Last updated” date above. Your continued use of the Services after changes are posted means the updated Privacy Policy will apply going forward.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Nibble & Wag, LLC
Email: info@nibbleandwag.com
Website: www.nibbleandwag.com